1. PRODUCT SHIPPING - SENDING DOCUMENTS
At the moment of order, Users are obliged to state the shipping address of the products sold (“Shipping Address”). Sold products shall be delivered to the shipping address, accompanied by a copy of the relevant invoice and consignment note. Shipping shall be carried out against receipt, with the recipient's signature on all relevant documents. “MARBLELLOUS” is obliged to issue a retail sale receipt or invoice. If a User wishes the issue of invoice, he/she is obliged to express their wish at the moment of order.
For the purposes of product shipping, “MARBLELLOUS” is entitled to use services of any express delivery company (“courier”), depending on the shipping address designated by the User, according to the usual – per case – deadlines for delivery as determined by the express delivery company (“courier”). It is agreed that the delivery may be delayed: a) During periods of increased commercial traffic, b) Due to adverse weather conditions or other impediments to access the shipping address, c) In any case of force majeure.
I. The e-shop has been designed as to allow and assist Users to make selection decisions regarding the products sold. However, Users are entitled to return or change the purchased product(s) in an easy and quick way under the following terms:
1. The request of return must be submitted within 14 days of the date of receipt of the order.
2. The packaging must remain intact and at its initial (manufactured) state.
II. In the event that Users wish to return the purchased product(s), they are invited to inform “MARBLELLOUS” within 3 days of the date of delivery. In this event, Users are further entitled to return the purchased product(s) and to claim the refund of the sum as provided for under Greek Law with regard to consumer protection (right to withdraw from contract), under the following 2 terms. For any product(s) return(s), Users are obliged to contact “MARBLELLOUS” by e-mail to , within the aforementioned deadline, requesting the return of the product(s) against refund. No returns shall be accepted unless the User has not used the product(s). The right to return extends to the total of the order placed by the User and may not be executed in part of the order (e.g. partial refund). In the event of any product(s) return(s), the User is obliged to include upon sending a copy of the retail sale receipt or invoice, issued at the moment of the initial purchase.
III. In the event that Users wish to change the purchased product(s), they are invited to inform “MARBLELLOUS” within 3 days of the date of delivery. For any product(s) change, Users are obliged to send an e-mail to “MARBLELLOUS” to , within the aforementioned deadline, requesting the change of the product(s) with another product(s) of their choice. In the event of any product(s) change, the User is obliged to include upon sending a copy of the retail sale receipt or invoice, issued at the moment of the initial purchase.
No changes of custom-made products by “MARBLELLOUS” or products sold by “MARBLELLOUS” in response to a special order shall be accepted.
If the price of the new product(s) is higher than the price of the returned product(s), Users are obliged to pay in advance the difference between the two amounts which is due to “MARBLELLOUS”. If the price of the new product(s) is lower than the price of the returned product(s), “MARBLELLOUS” is obliged to create a credit account in the name of the User according to the following provisions. Users shall be able to redeem the credit on their next purchase within 4 months.
IV. The procedure for returns or changes will be as follows:
Users contact “MARBLELLOUS” by e-mail to or by calling on the telephone number +30 2291090779, requesting the change or return of the product(s).
Users package the product(s) in a container (or several containers, depending on the number of the products) so that the product(s) remain(s) safe during transportation. Users are also obliged to include a copy or the retail sale receipt or invoice of the initial purchase, issued at the moment of the initial purchase, in the packaging.
Users send the package using the services of the express delivery company (“courier”), by which they received their initial order, to the following address: Marmara P.Pnevmatikos, 34th klm Athinon Souniou, Agia Marina Koropiou, 19400, Athens Greece.
Users shall solely bear the expenses of packaging and sending. Expenses of packaging and sending shall not be reimbursed.
If the return is deemed necessary due to the fault of “MARBLELLOUS”, the company shall bear the full cost of returning and sending the appropriate product(s).
V. In the event of non-fulfillment of any of the conditions above, “MARBLELLOUS” is entitled to consider that the right to change or return has not been validly exercised, case in which “MARBLELLOUS” reserves the right to deny the return or change of the product(s). In this case, the product(s) shall be returned to sender, the latter bearing the relative cost in total.
VI. In the event that Users validly exercise their right to withdraw, as subject to the conditions above (Article II of this document), the refund shall take place within 30 days in the form of credit of the relative amount to the credit card account that the User has submitted upon placement of the order.
VII. “MARBLELLOUS” reserves the right to change or amend its return policy without notice. Changes or amendments to “MARBLELLOUS” return policy shall not apply to pending orders.
For more information regarding return or change policy, Users may contact “MARBLELLOUS” by calling on the telephone number +30 2291090779 or filling the contact form at www.marbellous.com or by e-mail to